Bomgar Representative Console download

v18.2 [Jul 31, 2018]
- Resolved an issue with the rep console not starting when real-time translations were enabled.
- Resolved an issue with editing large numbers of Bomgar Buttons (15K) causing the rep console to hang.
- Resolved an issue with the rep console displaying an elevation warning message when pinning a Jump Client to a Samsung device.
- Resolved an issue with Passive Jump Client icons in the rep console not showing as inactive even though the Passive Jump Client had not been checked in for a long time.
- Resolved an issue with the wrong text displaying when inviting an external user.
- Added the Jump Client version to the exported Jump Client list from the rep console.

v14.2 [May 14, 2014]
- access and edit the remote Windows registry without requiring screen sharing.
- remotely support computers, even when they are turned off. Send Wake-on-LAN packets to a Jump Client host to turn on that computer, if the capability is enabled on the computer and its network.
- collaborate with other representatives by instantly sharing your screen with a team member.

v14.1 [Jan 20, 2014]
- RDP Integration - Leverage the added benefits of using Bomgar with your RDP-enabled systems.
Session Permission Policies - Customize support session security permissions to fit specific support scenarios.
Click-to-Chat Mobile - Chat with customers on mobile devices without requiring an app download.
- Configurable Login Banner - Display restrictions and policy rules before administering Bomgar.
HTML5 Chat - Allows customers running an HTML5 compatible browser to use Bomgar's Click-2-Chat without the need for Adobe® Flash®.
- Bomgar Automatic Elevation Service - Enables automatic elevation of the customer client without providing credentials.
License Usage Reporting - Run reports to view peak usage of Bomgar licenses, grouped by hour, day, or month.
Mobile Presentation Attendee Client – Join presentations from your iOS and Android devices.
- Atlas Management APIs - With three new API commands, gain further visibility into your Atlas cluster environment.
- Enhanced Customer Prompts - New pop-up prompts can be enabled for desktop Customer Clients, making it clearer for your customers to see and respond to prompts during a support session.
- Streamlined Session Start - Your customers can now connect to your help desk faster and easier with as little as a single click.
- Enhanced Rep Notification - Customizable audio alerts and louder default alerts help representatives maintain optimal efficiency. - - - Representatives can granularly configure which events trigger alerts and can upload custom audio files.
- Configurable Customer Client File Transfer - Admins now have the ability to disable file transfer from the customer client to the rep console.
- Report Download Format Options - Added Excel format as a download option for reports.
- Email Notification Configuration – Configure the “From” address field that is used to send email notifications from the appliance.
- Syncing SMTP settings in Atlas configurations - SMTP settings can now be configured for the individual traffic node versus just on the master node.
- Added support for the Representative Public and Private Display Names.
- Mobile Rep Privacy Screen – Privacy screen is now available for reps on mobile devices. The representative must have the permission to restrict the customer’s display, mouse, and keyboard.
- Bomgar Virtual Smart Card drivers are now available for download on the My Accounts page.
Reporting
- Resolved an issue with extra headers showing up in downloaded License Usage reports.
- Resolved an issue with License Usage reports showing an extra month on monthly reports.
- Resolved an issue with Team Activity Reports missing the Total Events label.
- Session Permission Policies
- Resolved an issue where deleting a policy would default users of that policy to be “Not Defined”.
- Resolved an issue with the Session Policy drop-down menu.
- Resolved an issue with the Prompting Options always appearing when they should not be visible.
- Resolved an issue with the Session Policy Simulator not clearing out previously selected Bomgar Button options.
- Modifications of the Session Policy UI to clarify configuration workflow.
- Resolved an issue with the Rep Invites on the Session Policy Simulator not being alphabetically sorted.
- Resolved an issue with “Not Defined” showing in the Timeout option while editing the Global Default policy.
- Jumpoint installers are now deleted after the Jumpoint authenticates with the server.
- Resolved an issue with the advanced options showing when using Shell Jump via a Jumpoint with only provisioned access allowed.
Integration Client
- Resolved an issue with parsing the xml response to include the xml namespace.
- Resolved an issue with Session Note Added events not extracting the body of the note.
- Resolved an issue with re-downloading recordings even if they were set to be skipped.
- Resolved an issue with the Integration Client having trouble downloading when downloading large sessions.

v12.1 [Nov 22, 2011]
IPv6 Capability
With companies transitioning from IPv4 to IPv6, Bomgar provides support for both addressing schemes.
An administrator can assign an IPv6 address to his or her Bomgar Appliance, regardless of model or version. Bomgar clients – such as the representative console, the customer client, the integration client,
and so forth – support both IPv4 and IPv6 network communication.
Read-Through Customer Agreement
When presented with the customer agreement at the beginning of a session, the customer must scroll to
the end of the agreement and check a box indicating acceptance before continuing.
Streamlined Session Start
Configure your site so that when a customer submits a session key, one of two options will occur. First, you
can prompt your customer to confirm that he or she wants to join a support session or a presentation
before receiving the client download. Second, you can disable this prompt so that the customer client
download begins as soon as the key is submitted. The redirect page shows the representative's name or
the presentation title, along with browser-specific hints for how to run the customer client. This confirmation option is configurable per public site.
Two-Tier Customer Agreement
When a support session starts in click-to-chat mode, a brief customer agreement is displayed, making
no mention of features available only with the full customer client. When elevating to the full client or
when starting a session therewith, the longer customer agreement is displayed, noting the potential for
screen sharing and other such capabilities.