Altitude uSupervisor is a state-of-the-art supervision and management tool that manages, monitors, and allows real-time, as well as historical, reporting of multimedia customer interactions. Altitude uSupervisor makes superior service a reality by giving organizations the power to manage all the customer interactions - voice, e-mail, Web collaboration and Web chat, fax, SMS, Voice Over IP (VOIP), and Voice Portal or Interactive Voice Response (IVR) units. Unified management, Multimedia queue - universal queue for all channels, Single point of configuration, Unified monitoring and reporting for multimedia contact centers, Real time and historical reporting, Customizable reports, Scheduled production printout of reports, Web and Email publication of reports.
