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Help Desk Authority Windows 

Free This tool offers you a robust and intuitive support ticket system workflows
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Developer:
Collect

Help Desk Authority Windows Client is the only IT help desk solution you need to assist users if your organization is a small-to- medium sized business. It offers robust and intuitive support ticket system workflows, dashboards and reporting along with advanced capabilities such as automation and self-service (included with Enterprise edition and available add-ons for Professional edition).

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