LogMeIn Rescue Technician Console provides professional tech support regarding PC, Mac, Android or iOS systems. The program is easy to install and the process lasts only a couple of minutes. The interface is user-friendly, modern and even has two themes to choose from.
As for its functionalities, the program supports all types of available devices, from desktop to mobile, and it provides interruption-free support, meaning that after a reboot the program will reconnect immediately.
Furthermore, the application has a centralized platform, called ServiceNow, that is able to record and provide session history, chat dialogues, and even ticket notes.
In order to keep customers' personal information safe for every technician's action the program requests permission from the end user, either it's Desktop View, File Transfer, System Information, or Remote Control. Users can also set permissions for Technicians Groups and view details about their activity.
Overall, LogMeIn Rescue Technician Console is well-balanced software and should be taken into consideration. However, it's not perfect, the customer connection could've been faster, the iPhone support session has too many steps, and if you need more than one license, the price could be an issue.
v7.5 [Oct 13, 2014]
- In both compact and extended view, the sorting preference of the technician and channel names in Transfer session, Invite technician, and Monitor technician windows is saved when the support technician closes the Technician Console. When the technician opens any of these windows again, the Technician Console applies the same sorting preference. By default, technician and channel names are sorted in alphabetical order.
- New color for buttons on the Session Toolbar in the Rescue Technician Console in case of the "Dark" and "Light" color schemes.
- Technician notes are now properly sent when Sessions Details are posted.
- Improved loading speed of Rescue Technician Console.
- Improved stability for Remote Control tear-away window opened by dragging.
- Improved legibility of the 6-digit PIN code in the Create New Session window in Rescue Technician Console.
- PIN entry page URL can now be copied using the keyboard shortcut (Ctrl C) from the Create New Session window in Rescue Technician Console.
Excellent tool for remotely controlling other computers. It allows you to establish a secure connection to another computer and view programs in text mode
